Terms of purchase for thecontainerbarber.com
General information about the business
Legal business name: TCB Original ApS
Company name: The Container Barber
Company form: Private Limited Company
CVR number: 38793136
Year established: 2017
Address: Østerbro 20-22, 1
Telephone: +45 53 700 990
Official email address: firstname.lastname@example.org
Official web address: http://thecontainerbarber.com
You can order merchandise from thecontainerbarber.com in these ways: through our website or by tablet.
When you order merchandise through our website, you need to be aware of the following:
The automatic ordering system at thecontainerbarber.dk sends the customer an email that contains the agreement between the company and the customer. Furthermore, we store the agreement, so you can request it later by email.
All prices on the website are listed inclusive of all Danish fees, duty, and VAT.
Agreements on our website can be entered into in the following language: Danish.
If you pay with a debit card, you are always safe from misuse. This is because you are able to reject a payment when you receive your statement. You have no deductible in case your card is misused in an online shop using SSL (Secure Socket Layer) in its payment system. Thus, you are more secure than in the physical world, where you have a deductible of DKK 1200 when your debit card is misused by using the PIN.
Data you send in connection with purchases paid by debit card are encrypted (SSL), and thus no one but PBS can read them. Neither thecontainerbarber.com, nor anyone else is able to read the data.
The amount payable for the merchandise is only charged when the merchandise is shipped from thecontainerbarber.com. It is never possible to charge an amount greater than the one you approved at the time of purchase.
In our shop, you can pay with the following payment options:
· Dankort and VISA/Dankort
· Danish MasterCard
· VISA Electron.
· EAN payment (public institutions)
If you represent a company or a public institution, you may want to contact us for payment through invoicing.
Privacy is a priority with thecontainerbarber.com. We always ship in neutral packaging, and we ensure that it is impossible for third parties to see the contents of the package.
Home delivery by Dao 365 – DKK 49. Free delivery over DKK 499.
Home delivery by PostNord - 49 kr. Free delivery over DKK 499.
Business address - 35 kr. Free delivery over DKK 499.
Post Danmark Package Box - 39 kr. No free delivery.
(Only valid for shipping to Denmark).
Shipments abroad are subject to a postage charge based on the weight of the entire order. If you live outside the EU, the shipment may be subject to additional charges by your local customs authority. (Read more about “shipping abroad”)
Delivery time is normally 1-4 business days from when we register your order. The vast majority of orders leave our warehouse the same day or the day after the order is placed.
thecontainerbarber.com uses the following delivery services: Post Danmark, Dao 365.
According to the Purchasing Act, you have a 24-month right to complain on all merchandise. The right to complain means that as a customer, you can complain about defects and deficiencies in the product that arise as late as 24 months after the purchase. It is a condition, however, that these defects are not the result of your improper use of the product or other damaging behavior. If the complaint is justified, you can either have the merchandise repaired, exchanged, get your money refunded, or get a reduction in price, depending on the particular situation.
Regulations regarding deficiency under the Purchase Act may apply.
You must complain within a reasonable time after noting the defect. If you complain within 2 months, the complaint will always be considered timely. When the complaint is justified, we refund reasonable shipping costs you may incur for returning the merchandise.
Remember that the merchandise must always be returned safely packaged, and get a receipt for shipping, so we can refund your shipping costs.
When you want to complain about a product, it must be sent to us at our address:
TCB Original ApS
Østerbro 20-22, 1
5000 Odense C, Denmark.
You have a 14-day right of cancellation, counting from the day you receive the merchandise. You cannot cancel the purchase simply by refusing to accept the merchandise, unless you also expressly notify us about your decision. You notify us email@example.com or by phone 53 700 990. In your notification, you must communicate clearly your desire to invoke your right of cancellation. You may also opt for using our standard cancellation form and return it with the merchandise. You find the link here.
You must return your order to us without unnecessary delay, and no later than 14 days after notifying us that you are cancelling the purchase. You must bear the cost of returning the item, and you are responsible for the merchandise being packaged carefully.
When the merchandise has been returned and the right of cancellation is invoked, the merchandise can only be accepted when returned in largely the same condition and quantity as it was received. Therefore, the right of cancellation is null and void if you use the merchandise in a way that clearly decreases the resale value of the merchandise significantly. There is no right of cancellation for business customers. Feel free to contact us at phone number+45 53 700 990 or send an email to firstname.lastname@example.org if in doubt.
Merchandise excepted from the right of cancellation
You lose your right of cancellation if:
- You break the seal on merchandise not suitable for return due to infection control or hygiene issues.
- The purchased merchandise is assumed to deteriorate or become outdated quickly.
Condition of returned merchandise:
you are only responsible for any decrease in the value of the merchandise due to handling beyond what is necessary to determine the nature, characteristics, and function of the merchandise.
If the merchandise is tested beyond what is described above, we consider it used, which means that when cancelling your purchase, you will only get part or none of the purchase price refunded, depending on the resale value of the merchandise.
Thus, to receive a refund of the entire purchase price, you must do what you would be able to do in a brick-and-mortar store. You may try the merchandise, but not actually start using it.
Refund of the purchase price
If you regret your purchase, you will obviously get the amount you have paid to us refunded. In case of decreased value for which you are liable, this is subtracted from the purchase amount.
If you avail yourself of your right of cancellation, we refund all payments received from you, including shipping costs (although not extra costs due to your own selection of a different shipping method than the cheapest standard delivery we offer) without undue delay, and in any case no later than 14 days from the date when we were notified of your decision to cancel this agreement. We process any such refund through the same payment method you used during the original transaction, unless you agree expressly to something else.
We can withhold the refund until we get back the merchandise, unless you have previously provided documentation for having returned it.
If you cancel the purchase, the merchandise must be sent to:
TCB Original Aps.
5000 Odense C, Denmark.
You may also cancel the purchase by notifying us clearly and delivering the merchandise in person at the above address.
What must I include in the return
You must enclose a copy of the order confirmation or complete our standard cancellation form here:
VAT refund for export goods
You can apply for a VAT refund for merchandise we have delivered to a Danish address, and which you then export to a non-EU country. To get your VAT refunded, you must send us the original invoice with duty stamp by standard mail. This must be received by Thecontainerbarber.com no later than 2 months after the merchandise being exported from the EU. In addition, please provide your Danish account number. For each invoice for which a refund is requested, we charge an administrative fee of DKK 100, which we subtract from your refund.
As a member, you will receive our regular member letter. The member letter contains information about the company and its products, relevant offers, etc. You only receive the member letter, if you have expressly joined as a member.
If you no longer want to receive the member letter, you can opt out on our page. You do this at the bottom right-hand side. You can also opt out directly in our member letter by clicking on "Unsubscribe member letter".
As a shop, we will only share any information needed to ship your order. This means name, address, email, and relevant product data. If you have signed up for our newsletter, you will receive an email roughly once a month with news, offers, and other product updates. To offer this service, we will keep your information in a secure database used strictly for marketing of our products. All information in the database will be treated as strictly confidential and will never be shared with any third party.
Your email address is collected during the registration process and stored in our database for marketing of our products. Your email address is not shared with any third party.
If you no longer want to receive our newsletter, you can opt out on our website. This is done on the right-hand side. You can also opt out right in our newsletter by clicking on "Unsubscribe newsletter".
The data controller is thecontainerbarber.com
We delete all information about you as soon as it is no longer needed.
Protection of personal data:
According to the Personal Data Act, your personal information must be stored securely and confidentially. We store the personal information you supply on computers that are placed in controlled facilities, and our security measures are checked continuously to determine, whether our user information is handled responsibly and with a constant eye to your rights as a user.
Insight into our handling of your personal information:
In accordance with the rules in the personal data legislation, we are happy to inform you which information we have obtained from you. If you would like to know what information we have about you, or if you would like to request the deletion of information or correction of any errors during signup, you only have to send a written request with your name and customer number to this address:
TCB Original Aps
5000 Odense C, Denmark.
A cookie is the term for the fact that a user’s behavior on a network is registered with the user (on the user’s hard drive). That way the server (e.g. a website) knows, at the user’s next visit, who the user is. No personally identifiable information is stored in a cookie, but rather information about the user’s behavior on a website, e.g. an entered username for logging into a certain section of the website. A cookie is stored on the user’s hard drive along with cached files. Thus, a cookie is a text file sent to your browser from a webserver and stored on the hard drive of your computer. You can set your browser to inform you when you receive a cookie, or you can choose to turn off cookies altogether.
· create increased user friendliness
· remember which products are kept in the shopping cart when you shop on the website.
The created cookies can be deleted as follows:
If you choose to let our homepage 'remember' your login for next time you shop, this information will be stored in a cookie on the computer you are using. You can delete these cookies. In Internet Explorer 5.X, you do this under the menu "Tools" -> "Internet options" -> "Delete cookies". Your personal information is stored on secure networks and can only be read by a few employees with special privileges. When you shop with us, you do so on a secure server. All sensitive data are sent via Secure Socket Layer (SSL) technology and are stored securely in our database. At any time, you can request to be removed from mailing lists or to be removed from our databases completely. Personal information is stored until we are notified that you want it deleted. At any time, you can find out which information we have about you, and you can object, cf. the Personal Data Protection Act.
Log statistics are used at Thecontainerbarber.com, which means that a statistical system collects information that can provide a statistical overview of how many visitors a website has had, where they come from, from what part of the website they leave, etc.
At Thecontainerbarber.com log statistics are used for optimizing the website and its functionality. Furthermore, the information in the log statistics are tied to the customers and users who visit the website, if user indicates name, address, and other information in the context of shopping on the website or creating a user profile.
In addition, log statistics are used for:
· personalizing marketing for the user
· creating increased user friendliness
In order for you to enter into an agreement with us through the website, you need to register with the following personal information:
· phone number
· email address
Personal information is registered with Thecontainerbarber.com ApS and kept for 5 years, after which the information is deleted.
We register your personal information for purposes of being able to deliver the merchandise to you. When personal information is collected via our website, we ensure that this always happens by you giving us your express consent, so you are informed about precisely which information is collected and why.
The following groups of employees have access to the registered information:
We do not store customer information encrypted.
We do not transmit customer information encrypted.
The information is not passed on to third parties.
No personally sensitive information is registered.
As a registered user at Thecontainerbarber.com, you always have the right to object to the registration, and you are entitled to insight into which information is registered about you. You have these rights based on the Personal Data Protection Act, and you can contact thecontainerbarber.com about this via email: email@example.com
If we are unable to find a solution, you can complain to: The Complaint Solution Center of the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark via www.forbrug.dk.
You can also utilize the online complaint portal of the EU commission, which would be most appropriate, however, if you are a consumer living outside of Denmark. You find the complaint portal here: http://ec.europa.eu/consumers/odr/